UNDERSTANDING AMERICANS

When dealing with people from the United States, having a greater understanding of their world helps in building a rapport and enhances the experience. We can teach the language, because it really isn't English, the accents, the politics, and the culture. American culture does exist, although Gandhi once suggested that it would be a good idea. Little did he know that the budding American culture would become reality television. We can provide these classes online or in person whether you are in Mexico City, Panama City, Caracas in Venezuela, Buenos Aires in Argentina, Rio de Janeiro and Sao Pablo in Brazil, Bogota and Cartegena in Colombia, or anywhere else in Latin America that might have connections to the United States!

TEAM BUILDING BUSINESS CONSULTING

UNDERSTANDING AMERICANS

CLASSES TO ENHANCE RELATIONSHIPS WITH THE UNITED STATES

Understanding the American Way of Life and the attitudes of your clients are the keys to achieving financial success! Instead of fighting against the people you are trying to sell to, understand them and build loyal clients for life!

UGLY AMERICANS
Learn to understand and appreciate the tourist perspective and how to cater to their needs to achieve more positive experiences for your guests. They aren't ugly on purpose! They are in a strange place for them and aren't getting things that they are used to and bring them comfort.

SALES TRAINING WORKSHOPS

SKILLS THAT WE HELP DEVELOP TO MAKE GOOD SALESPEOPLE GREAT

Advocacy - This involves the creation of a spirit of unity in purpose among the staff for their company. Everyone is part of a sale and they have to know that their enthusiasm for the company and its products is key to success. Just one person talking badly about the company or its products can kill a sale.
Emotional Intelligence - Understanding the motivations of potential clients is key to redirecting their interests in directions that you would like.
Details Matter - Being able to recall the smallest detail, remembering names of children, knowing their hobbies, etc., can personalize a relationship and enhance the trust between you and the client.
Communication Skills - Having the ability to relate your information confidently and enthusiastically is a valuable weapon in your arsenal. We can break this down into presentation skills, first impressions, electronic communications, phone communications and non-verbal elements.
Verbal Judo - We teach the ability to redirect conversations to where you want them to go. This enables you to get the topic to issues regarding the closing of the deal while making it feel as a natural progression rather than an abrupt redirection. This is also a great way to overcome objections and achieve the closing of the deal.
Networking - Part of selling is getting your message out to more people. Having the ability to take advantage of networking opportunities that present themselves. This includes the development and execution of elevator pitches.
Follow-Up - Turning one sale into several is a very good path to success. We help them to enhance reviews, getting referrals, and improving client retention.
Thinking on Your Feet - People will throw curveballs at you. Having the ability to react quickly to changing circumstance can make all the difference. The simple act of being flummoxed in a situation can be enough to lose the confidence of a potential client. Our job is to help you prevent that.
Probing - The key to understanding a client and having the client feel that you have taken a direct interest in them is to probe deeper into every issue. By delving deeper, you find out more about their needs and are better able to fulfill those needs.

WHY COMEDY
Working with Americans is all about making a personal connection. Nothing connects people more than laughing together with someone! Usually, such laughter unites people in mutual understanding and agreement. It is amazing the number of things that people have in common. Even the greatest of enemies have more things in common than differences. Undertanding that the differences don't poison a potential mutual understanding, but just flavor it, can help anyone to succeed.

We can provide classes that teach different in-depth topics, This can include sports, colloquialisms, politics, cultural divides, discrimination (as it exists, not why one should discriminate), and the American approach to cost-benefit analysis. Discuss the options with us.

We can provide facilitators of different levels of experience. Our basic facilitators have a lot of experience with such workshops but don't necessarily have the business experience to innovate and shift with the specific questions someone might ask. This is great if you have no major problems or are trying to refresh concepts. If there are issues and you need someone with more experience, we bring heavy hitters to your group. This is someone who can walk you through more advanced issues and further advanced sales training.There's also an AND UP category for people with even more experience. If needed, we have American Expats as well as actual people we can bring virtually or physically from the US. Just let us know your preferences, needs, and budget.

EMOTIONAL INTELLIGENCE
One of the keys to any corporate training program in Emotional Intelligence. Simply put, it is the ability to understand your feelings, the feelings of others, and how to manipulate those to great effect. Having a high EQ can make all the difference in so many different circumstances. This is very true about closing deals. Americans have a very different take on many things so understanding them is key to being able to understand their reactions to different things.

We can also focus on dialect training. This can be as simple as teaching an understanding of dialects to hear what someone is saying. This could be a bit more complex to teach the psychology behind a region and their colloquialisms. We could teach how to speak with different dialacts, not mimicking people, but actually matching the person you are speaking with to make them more comfortable. This is truly effective for customer suppport call centers.

WE COME TO YOU !
We come to whatever venue that you choose. This can include any conference or meeting space, area restaurant, hotel, convention hall or even someone's home. While most companies might give you specific requirements, the nature of our programs is to teach mental agility, adaptability, and how to go with the flow. Problems with venues become a positive influence on the outcome, within reason. We can provide sound equipment, etc., as well, but for an additional fee, though we usually opt to use the venue's equipment or like going low-tech to make it more about the people. This will be part of the discussion about your needs, of course.

THEY improv can provide for corporate sales training workshops to enhance skills of salespeople throughout Latin America in Mexico, Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Argentina, Bolivia, Chile, Colombia, Ecuador, Paraguay, Peru, Uruguay, Venezuela, Brazil, Miami, Puerto Rico, The Dominican Republic, Cuba, and The Guyanas, we certainly serve events throughout the region. Likewise, our professionals can travel to all other parts of the region.

MIAMI

Considered by some to be The Capital of Latin America, Miami has long served as the doorway to working throughout the region from South Florida. American companies with Latin American operations often use the city as a hub to bring people to coordinate.

PUERTO RICO

While really in the Caribbean, it is part of the US and operates mostly in Spanish. Old San Juan, and many of the resorts around the island, make great places for meetings and incentives events to take place that have a LatAm feel while allowing U.S. executives to not leave the country!

MEXICO

While some people seek to build walls between the U.S. and Mexico, our team building programs help tear them down. We bring down the barriers between people and help to enhance the many American companies operating in Mexico.

CENTRAL AMERICA

Throughout Central America, we help American companies to bond with one another in Panama, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua and Belize. Whether an event through the canal or at the beach resorts, look to us to help your team bond.

LATIN AMERICA

In all the countries of South America we engage in programs to help entertain and bond people together. For Colombia, Argentina, Venezuela, Peru, Chile, Ecuador, Uruguay, Bolivia and everywhere else. We're glad to help American companies to achieve their goals.

BRAZIL

Unique in South America, US companies operating in São Paulo, Rio de Janeiro, Belo Horizonte, Recife, Brasilia, Porto Alegre, Salvador, Fortaleza and Curitiba can use our programs to get people laughing and having a good time.

CONTACT US FOR MORE INFORMATION

WHAT WE NEED TO KNOW

WHAT WOULD YOU LIKE TO CHANGE IN THE PEOPLE ATTENDING TO ACHIEVE YOUR SUCCESS? WHAT ARE YOUR GOALS? WHERE IS YOUR ROI COMING FROM AND WHAT KPIs WOULD YOU CONSIDER PROOF OF SUCCESS?

The first step is to determine your overall needs for the whole event as well as more specifically the part of your gathering that you would be hiring us for. This includes potential goals, desires and concerns for the organization. The more we know about what has already been decided can allow us to narrow the conversation to approaches that interest you the most. We will discuss with you different options to achieve the results you are looking for and how to see that success. Challenge us! We can then challenge your team to take their abilities to the next level!

WHAT ARE THE DETAILS? WHERE? WHEN? HOW MANY PEOPLE?

We need to know the city where the event will be as well as what kind of venue might be used. A date, or date range, for when you would like to have this and what time frame you are looking for will help to determine our commitment and availability. Knowing the size of your group, though that will likely just be an estimate, will allow us to choose appropriate options and have a better feel for the resources required.

DO YOU HAVE A BUDGET IN MIND?

If you know budget limitations, that can allow us to restrict the conversations to those options that will be within your financial constraints. This works in both directions. We don't want to overbuild and propose options that can't be done. Also, we don't want to provide less than we could realizing the resources that could be made available to better achieve your goals.

CONTACT US TO LEARN MORE

We want to hear from you. Email us at info@theyimprovlatam.com.

EXECUTIVE COACHING / LEADERSHIP SKILLS

We engage your management teams, enhancing their leadership skills utilizing techniques we have developed over the years. Participants gain perspective and learn to evaluate team members more objectively. The difference from a good leader and a great leader can be all the difference in the world in today's corporate environment.

PRESENTATION SKILLS

Leading teams and engaging clients begins with the ability to present in front of a group. A presentation skills workshop helps to improve these skills and enables the achievement of greater success through connecting with the audience. We can also teach Electronic Communications to improve PowerPoint, social media, virtual meetings, texting and email skills.

SALES TRAINING

There is no business without sales. The greater the ability of sales teams, the more success that a company can achieve. Our sales training programs enhance skills and enable the overcoming of objection and the closing of deals. Combined with our Emotional Intelligence programs can truly change someone to be most successful.

CREATIVITY WORKSHOPS

Innovation requires the ability to come up with new ideas. The generation of ideas and creating environments conducive for the creation of incubation of new ideas is key to everything that we do. We help bring these skills to your team. Likewise, we can combine with with a brainstorming session to get practical results right away.

CUSTOMER SERVICE / HOSPITALITY TRAINING

Nothing is as important to business as improving the customer experience to increase returning clients. We help to improve the skills of your sales, technicians and CSRs to interact with clients, and for hospitality staff to care for guests and improve their rates of positive social media reviews.

MENTAL AGILITY

Having the ability to quickly adapt to changing circumstances and to deal with problems quickly as they arise could mean the difference between the success and failure of a business. Our mental agility programs enable employees to understand how the mind works and to put themselves in the best position for success.

Without sales, do you really have a company?

Some of Our Clients

We have worked with over half of the Fortune 500 in the US, and many multi-national companies in Europe. These are just a few of our high-profile clients operating in Europe that have improved their business with our events.

UNDERSTANDING AMERICANS